Interacting with guests
This course is included in a Typsy Premium subscription along with 150+ other courses.
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Course details
Establishing strong and meaningful interactions with guests is the foundation of brand loyalty. If guests don’t feel emotionally connected to your venue, they might choose to stay somewhere else! On the other hand, if you build strong interactions with your guests they’re likely to come back and positively impact your brand reputation.
In this online course, Sales Manager Beatrice Gallo takes you through the fundamentals practices of interacting with guests. From understanding how to assess your guests’ needs to learning various techniques that will help you remember your guests’ names, you will discover how your interaction with your guests impacts their experience and how you can make their stay a memorable one.
What you will learn in the Interacting with guests course
- The meaning of establishing rapport with guests
- How to identify the positive outcomes of establishing rapport with guests when interacting
- How to assess your guests’ needs
- Why remembering your guests’ names is important
- Various techniques to help you remember guests’ names for interaction
- How smiling can help you interact with guests
- The purpose of non-verbal communication and how to demonstrate powerful body language to positively interact with guests
- How to interact with guests through conversation
- Tips to improve the conversation
- Tips to avoid when interacting with guests
- What active listening is and techniques to improve it when interacting with guests
- Various questioning techniques
- Why learning how to say no is important
- How to manage and solve problems when interacting with guests
- How to identify opportunities to grow cultural knowledge
- How to proactively be aware of internal products and services
Who the Interacting with guests course is for
This online course is ideal for hotel employees as well as any workers in the hospitality industry interacting with guests.
Meet your instructor
12 lessons included in this course
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Highlight the new, job-relevant skills you’ve gained and supplement existing qualifications with a hard-earned, industry-specific digital certificate.
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Start a course to master new skills in your chosen specialist area. Work through a series of topic-focused lessons at your own pace, and pass the final quiz to earn a digital certificate that proves your expertise.
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Complete all the lessons included in the course. Each lesson is generally 3-5 minutes long.
Pass the quiz
At the end of each course is a quiz. The quiz will test that you have retained the key learning outcomes in each course.
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Receive a digital badge for every completed course that you can download and share with your professional network.
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Use your specialist training to build confidence, progress further in your career, or build expertise in areas you're passionate about.
All Typsy courses are endorsed by the Institute of Hospitality
Typsy courses have been endorsed by the Institute of Hospitality which demonstrates the courses:
- Adhere to good practice standards in training and training delivery
- Are relevant to the needs of the industry
- Meet a wide range of essential criteria relating to quality standards and quality learning outcomes
What to expect when you learn on Typsy
What our members are saying
"I especially love how crisp and easy to follow these courses are."
"Been loving Typsy so far! It was honestly like love at first sight, with the plethora of informative courses at my fingertips in such high quality and certified instructors. I especially love how crisp and easy to follow these courses are, whether you're a novice or an expert... Highly recommend Typsy to everyone who's a part of the hospitality industry."
"It assisted in sharpening and updating my current skills."
"I have been using the Typsy online training platform since April 2020 and have found it to be very informative, simple, and it provides hands-on, practical skills that I have been able to immediately implement at my accommodation facility. It also assisted in sharpening and updating my current skills to enhance my guests' experiences in the future."
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After your free trial you can:
- Pay per year to keep learning online
- Have complete control over your subscription; you can cancel any time
- Learn at your own pace
- Complete online assessments to test your knowledge and prove your skills
- Earn digital course certificates that you can share online, with potential employers, and your professional network
