This course is included in a Typsy Premium subscription along with 85 other courses.

See Premium courses.

Course details

Establishing strong and meaningful interactions with guests is the foundation of brand loyalty. If guests don’t feel emotionally connected to your venue, they might choose to stay somewhere else! On the other hand, if you build strong interactions with your guests they’re likely to come back and positively impact your brand reputation.

In this course, Sales Manager Beatrice Gallo takes you through the fundamental practices of interacting with guests. From understanding how to assess your guests’ needs to learning various techniques that will help you remember your guests’ names, you will discover how your interaction with your guests impacts their experience and how you can make their stay a memorable one.

WHAT YOU WILL LEARN

  • The meaning of establishing rapport with guests
  • How to identify the positive outcomes of establishing rapport with guests when interacting
  • How to assess your guests’ needs
  • Why remembering your guests’ names is important
  • Various techniques to help you remember guests’ names for interaction
  • How smiling can help you interact with guests
  • The purpose of non-verbal communication and how to demonstrate powerful body language to positively interact with guests
  • How to interact with guests through conversation
  • Tips to improve the conversation
  • Tips to avoid when interacting with guests
  • What active listening is and techniques to improve it when interacting with guests
  • Various questioning techniques
  • Why learning how to say no is important
  • How to manage and solve problems when interacting with guests
  • How to identify opportunities to grow cultural knowledge
  • How to proactively be aware of internal products and services

This course is ideal for hotel employees as well as any workers in the hospitality industry interacting with guests.

Meet your instructor

Beatrice Gallo

Renowned for her hands-on experience in the hospitality industry, Beatrice has traveled to more than 40 countries, and now works for one of the most prestigious hotels in the world, Mandarin Oriental Hyde Park as the sales manager.

Read More

Prove you’re job ready

Highlight the new, job-relevant skills you’ve gained and supplement existing qualifications with a hard-earned, industry-specific digital certificate.

  • Learn the latest in your chosen industry or subject.
  • Complete each course and pass the quiz.
  • Earn a certificate that you can print or share on linkedin-logo.svg
  • Impress employers with learning outcomes you can add to your CV.
  • Make your career dream a reality.
Prove you’re job ready

How courses work

1
Join a 10-day trial

Begin a free trial where you get access to all courses, quizzes, and certificates that you can complete anytime during the 10 days. Cancel anytime with no charge.

2
Watch all the lessons

Complete all the lessons included in the course. Each lesson is generally 3-5 minutes long.

3
Pass the quiz

At the end of each course is a quiz. The quiz will test that you have retained the key learning outcomes in each course.

4
Earn digital certificates

Receive a certificate for every completed course that you can download and share with your professional network.

5
Become an expert

Use your specialist training to build confidence, progress further in your career, or build expertise in areas you're passionate about.

All Typsy courses are endorsed by the Institute of Hospitality

Typsy courses have been endorsed by the Institute of Hospitality which demonstrates the courses:

  • Adhere to good practice standards in training and training delivery
  • Are relevant to the needs of the industry
  • Meet a wide range of essential criteria relating to quality standards and quality learning outcomes

Image not found

What our members are saying

"I especially love how crisp and easy to follow these courses are."

"Been loving Typsy so far! It was honestly like love at first sight, with the plethora of informative courses at my fingertips in such high quality and certified instructors. I especially love how crisp and easy to follow these courses are, whether you're a novice or an expert... Highly recommend Typsy to everyone who's a part of the hospitality industry."

Tarini T Tarini T

"It assisted in sharpening and updating my current skills."

"I have been using the Typsy online training platform since April 2020 and have found it to be very informative, simple, and it provides hands-on, practical skills that I have been able to immediately implement at my accommodation facility. It also assisted in sharpening and updating my current skills to enhance my guests' experiences in the future."

Denise A Denise A

FAQ

Each course consists of a number of 3-5 minute lessons and a quiz. When you successfully pass the quiz you will earn a digital course certificate.

Yes! Every Typsy course includes a digital certificate that you can download or share online. To earn a certificate you must successfully pass the course quiz.

No! Each course is 100% online. You can login at anytime and learn at your own pace.

Typsy Premium provides you with full access to the Typsy platform. You can access and watch any of our 85+ courses. Typsy Free provides limited access to the Typsy Platform and includes access to 30+ courses.

Your free trial of Typsy Premium is valid for 10 days. You can cancel at any time during your trial and you won't be charged.

Start learning today - with your free 10-day trial.

After your free trial you can:

  • Pay per year to keep learning online
  • Have complete control over your subscription; you can cancel any time
  • Learn at your own pace
  • Complete online assessments to test your knowledge and prove your skills
  • Earn digital course certificates that you can share online, with potential employers, and your professional network