The power of non-verbal communication

There’s no doubt about it, non-verbal communication is powerful, and can make or break interactions with guests. In this lesson, Beatrice Gallo introduces you to the power of non-verbal communication and how you can positively use body language to interact with guests.

What you’ll learn

• What non-verbal communication is
• How to demonstrate powerful body language to positively interact with guests

This course is ideal for hotel employees as well as any workers in the hospitality industry interacting with guests.