Lesson details

There’s no doubt about it, non-verbal communication is powerful, and can make or break interactions with guests. In this lesson, Beatrice Gallo introduces you to the power of non-verbal communication and how you can positively use body language to interact with guests.

What you’ll learn

  • What non-verbal communication is
  • How to demonstrate powerful body language to positively interact with guests

This course is ideal for hotel employees as well as any workers in the hospitality industry interacting with guests.

Instructor

Beatrice Gallo

Renowned for her hands-on experience in the hospitality industry, Beatrice has traveled to more than 40 countries, and now works for one of the most prestigious hotels in the world, Mandarin Oriental Hyde Park as the sales manager.

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