The power of non-verbal communication
There’s no doubt about it, non-verbal communication is powerful, and can make or break interactions with guests. In this lesson, Beatrice Gallo introduces you to the power of non-verbal communication and how you can positively use body language to interact with guests.
What you’ll learn
- What non-verbal communication is
- How to demonstrate powerful body language to positively interact with guests
This course is ideal for hotel employees as well as any workers in the hospitality industry interacting with guests.
Sales Manager at the Mandarin Oriental Hyde Park, LondonRead More