Typsy closes the gap between training and performance

In hospitality, the distance between what teams learn and what actually happens has always been too wide. Too costly. And too easy to ignore.

Every guest interaction reflects your people. A warm welcome. A spotless room. A perfectly timed recommendation. Hospitality is built on thousands of moments that shape how people remember your brand. We believe every experience counts.

That's why we built Typsy.

Typsy is the learning and performance intelligence platform built for hospitality, connecting live signals from your business to the actions that improve it in the moments that matter.

Typsy team collaborating during an office planning meeting

Hospitality is delivered in thousands of high-pressure moments

For years, the industry's answer to performance problems was more training. More content. More completion metrics. And still, the same issues kept showing up in guest reviews. The same gaps kept appearing across locations. The same managers kept stepping in to fix what training was supposed to have solved.

We looked at that and saw a different problem. It wasn't that teams weren't being trained. It was that training wasn't connected to anything real, not to what was actually breaking, not to the moment it needed to show up, not to whether it worked.

So we built something that closed that loop.

What we believe

01.

Hospitality performance should be consistent no matter the location, team, or day.


Inconsistency is a business risk. Every location that underperforms costs you guests, reputation, and revenue.

02.

Training should lead to real capability, not just completion.


Real capability is what teams can do under pressure, on shift, when the guest is in front of them.

03.

Every experience counts. It's not a slogan. It's the belief behind everything we build.


Great hospitality isn't defined by your best day. It's defined by the experience guests can expect every day, in every location, from every team.

Learning is the input. Performance is the outcome.

Typsy is built around that idea. Instead of static training that ends when the lesson does, Typsy connects live signals from your business to the actions that improve it, identifying where standards are slipping, delivering the right capability to the right teams, and showing you whether performance is actually improving.
Not completion. Outcomes.
Learning is the input. Performance is the outcome.

Hospitality teams worldwide rely on Typsy every day

180+
countries
1M+
lessons watched every month
36M+
certificates earned on Typsy to date
Jonathan Plowright
We didn't build Typsy to deliver more training. The industry already had plenty of that. We built it because we kept seeing the same thing: teams completed the training, knew the material, and passed the course. But when the moment mattered most, performance didn't follow. That’s the gap we’re committed to closing – making sure training shows up when it matters, because that’s where performance is defined.
Jonathan Plowright
Founder & CEO of Typsy
How we work
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Raise the bar & make it happen
We take ownership, challenge what’s not working, and drive for outcomes, not activity.
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Create WOW customer experiences
We believe every experience counts. We bring that belief into every interaction we have – with our customers, their teams, and the guests they serve.
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Deliver as one
Hospitality doesn't work in silos. Neither do we. One global team, moving together to make sure performance shows up where it matters – consistently, at scale.