Maintaining a professional conversation with guests and colleagues is a crucial part of establishing rapport. In this lesson, Beatrice Gallo shares with you some crucial conversational tips to adopt or avoid when interacting with guests.
What you’ll learn
- How to interact with guests through conversation
- Tips to improve the conversation
- Tips to avoid when interacting with guests
This course is ideal for hotel employees as well as any workers in the hospitality industry interacting with guests.
Renowned for her hands-on experience in the hospitality industry, Beatrice has traveled to more than 40 countries, and now works for one of the most prestigious hotels in the world, Mandarin Oriental Hyde Park as the sales manager.