The power of conversation

Beatrice Gallo

5m 21s


Lesson Details

Maintaining a professional conversation with guests and colleagues is a crucial part of establishing rapport. In this lesson, Beatrice Gallo shares with you some crucial conversational tips to adopt or avoid when interacting with guests.

What you’ll learn

  • How to interact with guests through conversation
  • Tips to improve the conversation
  • Tips to avoid when interacting with guests

This course is ideal for hotel employees as well as any workers in the hospitality industry interacting with guests.


Beatrice Gallo

Sales Manager at the Mandarin Oriental Hyde Park, London

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