Maintaining a professional conversation with guests and colleagues is a crucial part of establishing rapport. In this lesson, Beatrice Gallo shares with you some crucial conversational tips to adopt or avoid when interacting with guests.
What you’ll learn
- How to interact with guests through conversation
- Tips to improve the conversation
- Tips to avoid when interacting with guests
This course is ideal for hotel employees as well as any workers in the hospitality industry interacting with guests.