The power of conversation

Maintaining a professional conversation with guests and colleagues is a crucial part of establishing rapport. In this lesson, Beatrice Gallo shares with you some crucial conversational tips to adopt or avoid when interacting with guests.

What you’ll learn

• How to interact with guests through conversation
• Tips to improve the conversation
• Tips to avoid when interacting with guests

This course is ideal for hotel employees as well as any workers in the hospitality industry interacting with guests.