The impact of smiling

Beatrice Gallo

3m 50s


Lesson Details

Smiling is a great way to elevate your mood and your guests’ mood too! In this lesson, Beatrice Gallo discusses how the impact of smiling - or not smiling - can affect your interaction with guests.

What you’ll learn

  • The impact of smiling and how it can help you interact with guests
  • The impact of not smiling when interacting with guests

This course is ideal for hotel employees as well as any workers in the hospitality industry interacting with guests.


Beatrice Gallo

Sales Manager at the Mandarin Oriental Hyde Park, London

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