Smiling is a great way to elevate your mood and your guests’ mood too! In this lesson, Beatrice Gallo discusses how the impact of smiling - or not smiling - can affect your interaction with guests.

What you’ll learn

• The impact of smiling and how it can help you interact with guests
• The impact of not smiling when interacting with guests

This course is ideal for hotel employees as well as any workers in the hospitality industry interacting with guests.