Smiling is a great way to elevate your mood and your guests’ mood too! In this lesson, Beatrice Gallo discusses how the impact of smiling - or not smiling - can affect your interaction with guests.
What you’ll learn
- The impact of smiling and how it can help you interact with guests
- The impact of not smiling when interacting with guests
This course is ideal for hotel employees as well as any workers in the hospitality industry interacting with guests.
Renowned for her hands-on experience in the hospitality industry, Beatrice has traveled to more than 40 countries, and now works for one of the most prestigious hotels in the world, Mandarin Oriental Hyde Park as the sales manager.