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Lesson details

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Instructor

Beatrice Gallo
Renowned for her hands-on experience in the hospitality industry, Beatrice has traveled to more than 40 countries, and now works as an International Senior Sales Representative at JamesEdition.
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Other lessons included in this course

Welcome - Interacting with guests
Lesson
Welcome - Interacting with guests

2m 5s

Connect with guests
Lesson
Connect with guests

4m 40s

Assessing guests
Lesson
Assessing guests

3m 47s

Remembering guest names
Lesson
Remembering guest names

4m 28s

The impact of smiling
Lesson
The impact of smiling

3m 50s

The power of non-verbal communication
Lesson
The power of non-verbal communication

5m 6s

The power of conversation
Lesson
The power of conversation

5m 21s

Active listening
Lesson
Active listening

5m 14s

Asking meaningful questions
Lesson
Asking meaningful questions

3m 47s

Saying 'no' without saying 'no'
Lesson
Saying 'no' without saying 'no'

4m 13s

Being ready with knowledge
Lesson
Being ready with knowledge

5m 45s