Remembering guest names


Beatrice Gallo

4m 28s

 

Lesson Details

By using names when interacting with your guests, it shows how important they are and how much you value them. In this lesson, Beatrice Gallo takes you through the importance of remembering guests’ names and shares with you some helpful techniques to do so.

What you’ll learn

  • Why names are important when interacting with guests
  • Helpful techniques to remember guests’ names for interactions

This course is ideal for hotel employees as well as any workers in the hospitality industry interacting with guests.


Instructor

Beatrice Gallo

Sales Manager at the Mandarin Oriental Hyde Park, London

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