Lesson details

By using names when interacting with your guests, it shows how important they are and how much you value them. In this lesson, Beatrice Gallo takes you through the importance of remembering guests’ names and shares with you some helpful techniques to do so.

What you’ll learn

  • Why names are important when interacting with guests
  • Helpful techniques to remember guests’ names for interactions

This course is ideal for hotel employees as well as any workers in the hospitality industry interacting with guests.

Instructor

Beatrice Gallo

Renowned for her hands-on experience in the hospitality industry, Beatrice has traveled to more than 40 countries, and now works for one of the most prestigious hotels in the world, Mandarin Oriental Hyde Park as the sales manager.

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