Lesson details

Creating a welcoming and warm environment for your guests is crucial. But how do you establish that trust and connection? In this lesson, Beatrice Gallo takes you through the meaning of establishing rapport and how essential it is when interacting with guests.

What you’ll learn

  • What it means to establish rapport
  • How to practice establishing rapport with guests
  • The positive outcomes of establishing rapport with guests when interacting

This course is ideal for hotel employees as well as any workers in the hospitality industry interacting with guests.

Instructor

Beatrice Gallo

Renowned for her hands-on experience in the hospitality industry, Beatrice has traveled to more than 40 countries, and now works for one of the most prestigious hotels in the world, Mandarin Oriental Hyde Park as the sales manager.

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