From decoding body language to understanding facial expressions, assessing your guests’ needs is important to help you interact with them and create a memorable guest experience. In this lesson, Beatrice Gallo teaches you how to assess guests’ needs in no time.

What you’ll learn

• How to assess guests’ needs in a short period of time
• Some helpful signs to assess guests’ needs when interacting

This course is ideal for hotel employees as well as any workers in the hospitality industry interacting with guests.