Assessing guests

Beatrice Gallo

3m 47s


Lesson Details

From decoding body language to understanding facial expressions, assessing your guests’ needs is important to help you interact with them and create a memorable guest experience. In this lesson, Beatrice Gallo teaches you how to assess guests’ needs in no time.

What you’ll learn

  • How to assess guests’ needs in a short period of time
  • Some helpful signs to assess guests’ needs when interacting

This course is ideal for hotel employees as well as any workers in the hospitality industry interacting with guests.


Beatrice Gallo

Sales Manager at the Mandarin Oriental Hyde Park, London

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