Lesson details

From decoding body language to understanding facial expressions, assessing your guests’ needs is important to help you interact with them and create a memorable guest experience. In this lesson, Beatrice Gallo teaches you how to assess guests’ needs in no time.

What you’ll learn

  • How to assess guests’ needs in a short period of time
  • Some helpful signs to assess guests’ needs when interacting

This course is ideal for hotel employees as well as any workers in the hospitality industry interacting with guests.

Instructor

Beatrice Gallo

Renowned for her hands-on experience in the hospitality industry, Beatrice has traveled to more than 40 countries, and now works for one of the most prestigious hotels in the world, Mandarin Oriental Hyde Park as the sales manager.

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