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Lesson details

Product knowledge or cultural knowledge is a must-have when working in hospitality. Knowing about current offers in your venue, or events happening in town will help you be ready to welcome your guests the best way possible. In this lesson, Beatrice Gallo takes you through the importance of having knowledge when building a rapport with a guest.

What you'll learn in the Being ready with knowledge lesson

  • How to identify opportunities to grow cultural knowledge to interact with guests
  • How to learn about internal products and services

Who the Interacting with guests course is for

This online course is ideal for hotel employees as well as any workers in the hospitality industry interacting with guests.


Beatrice Gallo
Renowned for her hands-on experience in the hospitality industry, Beatrice has traveled to more than 40 countries, and now works for one of the most prestigious hotels in the world, Mandarin Oriental Hyde Park as the sales manager.
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