Being ready with knowledge


Beatrice Gallo

5m 45s

 

Lesson Details

Product knowledge or cultural knowledge is a must-have when working in hospitality. Knowing about current offers in your venue, or events happening in town will help you be ready to welcome your guests the best way possible. In this lesson, Beatrice Gallo takes you through the importance of having knowledge when building a rapport with a guest.

What you’ll learn

  • How to identify opportunities to grow cultural knowledge to interact with guests
  • How to learn about internal products and services

This course is ideal for hotel employees as well as any workers in the hospitality industry interacting with guests.


Instructor

Beatrice Gallo

Sales Manager at the Mandarin Oriental Hyde Park, London

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