Provided with the support of

Lesson details

Saying no to a guest isn't an easy task, especially in the hospitality industry where we're often taught to never say no to a guest. In this lesson, Beatrice Gallo takes you through the importance of learning how and when to say 'no' without saying 'no', and how to manage and solve problems when interacting with guests.

What you'll learn in the Saying 'no' without saying 'no' lesson

  • What's the point of saying no
  • How to manage and solve problems when interacting with guests

Who the Interacting with guests course is for

This online course is ideal for hotel employees as well as any workers in the hospitality industry interacting with guests.


Beatrice Gallo
Renowned for her hands-on experience in the hospitality industry, Beatrice has traveled to more than 40 countries, and now works for one of the most prestigious hotels in the world, Mandarin Oriental Hyde Park as the sales manager.
Read More