Saying ‘no’ without saying ‘no’


Beatrice Gallo

4m 13s

 

Lesson Details

Saying no to a guest isn’t an easy task, especially in the hospitality industry where we’re often taught to never say no to a guest. In this lesson, Beatrice Gallo takes you through the importance of learning how and when to say ‘no’ without saying ‘no’, and how to manage and solve problems when interacting with guests.

What you’ll learn

  • What’s the point of saying no
  • How to manage and solve problems when interacting with guests

This course is ideal for hotel employees as well as any workers in the hospitality industry interacting with guests.


Instructor

Beatrice Gallo

Sales Manager at the Mandarin Oriental Hyde Park, London

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