Although there’s no such thing as asking stupid questions, it’s essential to learn how to ask meaningful questions to build important interactions with your guests. In this lesson, Beatrice Gallo takes you through the importance of asking meaningful questions.
What you’ll learn
- A variety of questioning techniques
- Helpful questions to use when interacting with guests
This course is ideal for hotel employees as well as any workers in the hospitality industry interacting with guests.
Renowned for her hands-on experience in the hospitality industry, Beatrice has traveled to more than 40 countries, and now works for one of the most prestigious hotels in the world, Mandarin Oriental Hyde Park as the sales manager.