Asking meaningful questions


Beatrice Gallo

3m 47s

 

Lesson Details

Although there’s no such thing as asking stupid questions, it’s essential to learn how to ask meaningful questions to build important interactions with your guests. In this lesson, Beatrice Gallo takes you through the importance of asking meaningful questions.

What you’ll learn

  • A variety of questioning techniques
  • Helpful questions to use when interacting with guests

This course is ideal for hotel employees as well as any workers in the hospitality industry interacting with guests.


Instructor

Beatrice Gallo

Sales Manager at the Mandarin Oriental Hyde Park, London

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