Have you ever talked to a colleague or a guest while they were scrolling up and down on their phone? Well, it’s pretty frustrating, but we’ve managed to become pros at selective listening when interacting with others. In this lesson, Beatrice Gallo takes you through techniques of active listening and how to improve your listening skills when interacting with guests.
What you’ll learn
- What active listening is
- Techniques to improve active listening skills to interact with guests
This course is ideal for hotel employees as well as any workers in the hospitality industry interacting with guests.
Renowned for her hands-on experience in the hospitality industry, Beatrice has traveled to more than 40 countries, and now works for one of the most prestigious hotels in the world, Mandarin Oriental Hyde Park as the sales manager.