Active listening

Beatrice Gallo

5m 14s


Lesson Details

Have you ever talked to a colleague or a guest while they were scrolling up and down on their phone? Well, it’s pretty frustrating, but we’ve managed to become pros at selective listening when interacting with others. In this lesson, Beatrice Gallo takes you through techniques of active listening and how to improve your listening skills when interacting with guests.

What you’ll learn

  • What active listening is
  • Techniques to improve active listening skills to interact with guests

This course is ideal for hotel employees as well as any workers in the hospitality industry interacting with guests.


Beatrice Gallo

Sales Manager at the Mandarin Oriental Hyde Park, London

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