Lesson details

Welcome to Interacting with guests! If you are looking at mastering your interpersonal and communication skills, this course will help you make your guests feel welcomed.

In this lesson, Beatrice Gallo introduces you to the fundamental practices when interacting with guests.

This course is ideal for hotel employees as well as any workers in the hospitality industry interacting with guests.

Instructor

Beatrice Gallo

Renowned for her hands-on experience in the hospitality industry, Beatrice has traveled to more than 40 countries, and now works for one of the most prestigious hotels in the world, Mandarin Oriental Hyde Park as the sales manager.

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