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Course details
Entering a high-end spa should transport you to a realm of sophistication, perfection, and tailored experiences-a level of indulgence that distinguishes it from ordinary spas. However, if your guest service falls short, that immersive journey might crumble, leaving your guests feeling less than luxurious.
Across these lessons, we'll talk about how to create a luxurious environment that immerses your guests in relaxation and indulgence. You'll discover essential tips that cover the entire guest spa journey in this luxury spa and wellness guest services course led by Regional Spa Director, Karen Coetzee.
What you'll learn in the Luxury spa and wellness guest services course
- The differences between luxury spas and non-luxury spas
- How to communicate with guests in a professional and guest-friendly manner
- How to conduct spa tours and showcase the spa's offerings in a tailored and engaging manner
- Best practice tips for scheduling appointments to maximize guest satisfaction
- The importance of a well-designed and carefully curated spa environment in creating a sense of tranquillity and luxury for guests
- How to use a daily checklist to assess and address various aspects of the spa environment
- The importance of a positive first impression through appearance and demeanor
- How to acknowledge one guest when busy with another
- The importance of being the expert on products and services offered
- How to recommend treatments based on individual guest preferences, goals, and concerns
- How to check in a guest and gather all required information
- How to use active listening and non-verbal communication to enhance the guest experience
- How to create a personalized and memorable farewell experience
- The importance of respecting guest privacy in spa interactions
And much more!
Who the Luxury spa and wellness guest services course is for
The Luxury spa and wellness guest services online course is aimed at beginners and spa professionals looking to enhance every moment of the spa experience for their guests.
Meet your instructor
Karen Coetzee
Karen Coetzee, has over 22 years of experience in the luxury spa industry, and has risen from a Spa Therapist at the age of 18 to become the Regional Director of Spa for Rixos Hotels Egypt. She has won numerous accolades such as GCC Spa Leader of the Year and contributed to multiple award-winning spas.
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13 lessons included in this course
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All Typsy courses are endorsed by the Institute of Hospitality
Typsy courses have been endorsed by the Institute of Hospitality which demonstrates the courses:
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- Are relevant to the needs of the industry
- Meet a wide range of essential criteria relating to quality standards and quality learning outcomes
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What our members are saying
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"Been loving Typsy so far! It was honestly like love at first sight, with the plethora of informative courses at my fingertips in such high quality and certified instructors. I especially love how crisp and easy to follow these courses are, whether you're a novice or an expert... Highly recommend Typsy to everyone who's a part of the hospitality industry."
"It assisted in sharpening and updating my current skills."
"I have been using the Typsy online training platform since April 2020 and have found it to be very informative, simple, and it provides hands-on, practical skills that I have been able to immediately implement at my accommodation facility. It also assisted in sharpening and updating my current skills to enhance my guests' experiences in the future."
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