This lesson includes
- Closed captions & dubbing
- Downloadable resources
- Mobile app (iOS & Android)
Introduction to luxury spa
In this online lesson led by Karen Coetzee, you'll learn the difference between luxury and non-luxury spas and the importance of guest service.
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This lesson includes
- Closed captions & dubbing
- Downloadable resources
- Mobile app (iOS & Android)
Lesson details
When you think of the word luxury, what comes to mind? Beautiful cars? First-class travel? In this online lesson about luxury spas, Karen Coetzee will explain the essence of luxury spas and what sets them apart from non-luxury spas. You'll also learn about the role you play in guest services.
What you'll learn in this lesson, Introduction to luxury spa
- How to define luxury in the context of a spa experience
- The differences between luxury spas and non-luxury spas
- The importance of providing exceptional and personalized service in a highly competitive market
Instructor
Karen Coetzee is the current Regional Director of Spa for Rixos Hotels in Egypt. With a career spanning over 22 years, Karen's journey began at the age of 18 when she embarked on a career as a Spa Therapist onboard Mandara Spa and Steiner...
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