This lesson includes
- Closed captions & dubbing
- Downloadable resources
- Mobile app (iOS & Android)
Checking guests into spa services
In this online lesson led by Karen Coetzee, you'll learn how to check in guests to a spa and personalize the experience.
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This lesson includes
- Closed captions & dubbing
- Downloadable resources
- Mobile app (iOS & Android)
Lesson details
When a guest checks in for a spa treatment, they are putting their wellbeing in your hands. Think about the last time you checked in somewhere, how did it make you feel? Did you feel welcomed and valued, or was it a bit disorganized and frustrating?
In this online lesson about checking guests into a spa, Karen Coetzee will explain some best practice tips for checking in guests. You'll learn what sort of information you need from your guests, how to listen to your guest's needs, and how to personalize their experience.
What you'll learn in this lesson, Checking guests into spa services
- The information needed for a flawless check-in, how to gather it, and how to use it to lead a luxury-level conversation
- How to enhance the guest experience by establishing an emotional connection through active listening and personalization during the check-in process
Instructor
Karen Coetzee is the current Regional Director of Spa for Rixos Hotels in Egypt. With a career spanning over 22 years, Karen's journey began at the age of 18 when she embarked on a career as a Spa Therapist onboard Mandara Spa and Steiner...
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