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Lesson details

Think back on the last time you checked in somewhere - a hotel, a restaurant, how did it make you feel? Was the host smiling when you entered? Did they greet you and ask how you were? These actions may sound simple, but they pave the way to creating an exceptional and memorable experience for your guests.

In this online lesson about enhancing the spa guest experience, Karen Coetzee will explain some communication techniques such as listening to learn, luxury language, and mirroring guest communication.

What you'll learn in this lesson, Enhancing spa experiences through effective communication

  • How to better understand guest needs and preferences, and respond appropriately through active listening
  • How to communicate with guests in a professional and guest-friendly manner
  • How to use non-verbal communication to understand guests' needs and make them feel at ease

Who the Luxury spa and wellness guest services course is for

The Luxury spa and wellness guest services online course is aimed at beginners and spa professionals looking to enhance every moment of the spa experience for their guests.


Karen Coetzee

Karen Coetzee, has over 22 years of experience in the luxury spa industry, and has risen from a Spa Therapist at the age of 18 to become the Regional Director of Spa for Rixos Hotels Egypt. She has won numerous accolades such as GCC Spa Leader of the Year and contributed to multiple award-winning spas.

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