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Lesson details

Your guests expect their spa experience to be a sanctuary of relaxation and trust. However, this isn't always the case. When there's a breach in privacy it can instantly shatter the trust spa-goers put in your venue.

In this online lesson about maintaining spa guest privacy, Karen Coetzee will explain the importance of respecting privacy and how to apply privacy principles in your work.

What you'll learn in this lesson, Maintaining spa guest privacy

  • The importance of respecting guest privacy in spa interactions
  • How to apply the privacy TRAIN principles (Treat with confidentiality, Respect the spa's privacy policy, Avoid sharing unnecessary information, Implement secure data storage and disposal, and Note non-disclosure agreements) to real-world scenarios
  • The role of guest privacy in building trust and maintaining professional relationships

Who the Luxury spa and wellness guest services course is for

The Luxury spa and wellness guest services online course is aimed at beginners and spa professionals looking to enhance every moment of the spa experience for their guests.


Karen Coetzee

Karen Coetzee, has over 22 years of experience in the luxury spa industry, and has risen from a Spa Therapist at the age of 18 to become the Regional Director of Spa for Rixos Hotels Egypt. She has won numerous accolades such as GCC Spa Leader of the Year and contributed to multiple award-winning spas.

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