Lesson details

Can you think of a time that you have felt unwelcome? It probably didn't leave you feeling very good. Likewise, if a guest feels unwelcome in your spa, there will be less repeat business, as they are unlikely to return.

In this online lesson about welcoming guests to spa services, Karen Coetzee will explain the importance of a positive first impression through appearance and demeanor. You'll also learn how to acknowledge one guest when busy with another.

What you'll learn in this lesson, Welcoming guests to spa services

  • The importance of a positive first impression through appearance and demeanor, and how to acknowledge one guest when busy with another
  • How to greet guests warmly, using their names whenever possible

Who the Luxury spa and wellness guest services course is for

The Luxury spa and wellness guest services online course is aimed at beginners and spa professionals looking to enhance every moment of the spa experience for their guests.

Instructor

Karen Coetzee

Karen Coetzee, has over 22 years of experience in the luxury spa industry, and has risen from a Spa Therapist at the age of 18 to become the Regional Director of Spa for Rixos Hotels Egypt. She has won numerous accolades such as GCC Spa Leader of the Year and contributed to multiple award-winning spas.

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