Lesson details

Your spa may be easy to navigate, and there could be signs showing people the way around, but that doesn't mean your guests will always find their way to the right places. This is where a spa tour comes in.

In this online lesson about hosting spa tours, Karen Coetzee will explain how to conduct a personalized spa tour, showcasing luxury and ultimately converting into bookings.

What you'll learn in this lesson, Hosting spa tours

  • How to conduct spa tours and showcase the spa's offerings in a tailored and engaging manner
  • The purpose and benefits of conducting a spa tour that establishes an emotional connection that can lead to confirmed bookings
  • How to enhance guest satisfaction, promote bookings, and contribute to the success of the spa

Who the Luxury spa and wellness guest services course is for

The Luxury spa and wellness guest services online course is aimed at beginners and spa professionals looking to enhance every moment of the spa experience for their guests.

Instructor

Karen Coetzee

Karen Coetzee, has over 22 years of experience in the luxury spa industry, and has risen from a Spa Therapist at the age of 18 to become the Regional Director of Spa for Rixos Hotels Egypt. She has won numerous accolades such as GCC Spa Leader of the Year and contributed to multiple award-winning spas.

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