Lesson details

Welcome to Luxury spa and wellness guest services!

In this course, you'll learn what sets luxury apart from non-luxury, the spa guest journey, and key issues such as effective communication, anticipating and fulfilling luxury guest needs, and the need to personalize guest services.

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Who the Luxury spa and wellness guest services course is for

The Luxury spa and wellness guest services online course is aimed at beginners and spa professionals looking to enhance every moment of the spa experience for their guests.

Instructor

Karen Coetzee

Karen Coetzee, has over 22 years of experience in the luxury spa industry, and has risen from a Spa Therapist at the age of 18 to become the Regional Director of Spa for Rixos Hotels Egypt. She has won numerous accolades such as GCC Spa Leader of the Year and contributed to multiple award-winning spas.

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