If someone asked for a personalized recommendation, would you know what to suggest from your spa menu? The essence of a luxury spa is personalizing each experience to every guest's specific needs, and the best way to seamlessly achieve that is by knowing your products, services, and treatments well.
In this online lesson about luxury spa service, Karen Coetzee will explain how knowing your spa menu will help you create an exceptional guest experience. You'll also learn four steps for personalizing your spa recommendations.
What you'll learn in this lesson, Luxury spa service knowledge
- The importance of being the expert on products and services offered, including their purpose, target areas, and potential effects and how this is the foundation of exceptional guest experience
- How to recommend treatments based on individual guest preferences, goals, and concerns, providing a personalized and tailored experience
Who the Luxury spa and wellness guest services course is for
The Luxury spa and wellness guest services online course is aimed at beginners and spa professionals looking to enhance every moment of the spa experience for their guests.
Karen Coetzee, has over 22 years of experience in the luxury spa industry, and has risen from a Spa Therapist at the age of 18 to become the Regional Director of Spa for Rixos Hotels Egypt. She has won numerous accolades such as GCC Spa Leader of the Year and contributed to multiple award-winning spas.