This lesson includes
- Closed captions & dubbing
- Downloadable resources
- Mobile app (iOS & Android)
Luxury spa service knowledge
In this online lesson led by Karen Coetzee, you'll learn how knowing your spa menu will help you create an exceptional guest experience.
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This lesson includes
- Closed captions & dubbing
- Downloadable resources
- Mobile app (iOS & Android)
Lesson details
If someone asked for a personalized recommendation, would you know what to suggest from your spa menu? The essence of a luxury spa is personalizing each experience to every guest's specific needs, and the best way to seamlessly achieve that is by knowing your products, services, and treatments well.
In this online lesson about luxury spa service, Karen Coetzee will explain how knowing your spa menu will help you create an exceptional guest experience. You'll also learn four steps for personalizing your spa recommendations.
What you'll learn in this lesson, Luxury spa service knowledge
- The importance of being the expert on products and services offered, including their purpose, target areas, and potential effects and how this is the foundation of exceptional guest experience
- How to recommend treatments based on individual guest preferences, goals, and concerns, providing a personalized and tailored experience
Instructor
Karen Coetzee is the current Regional Director of Spa for Rixos Hotels in Egypt. With a career spanning over 22 years, Karen's journey began at the age of 18 when she embarked on a career as a Spa Therapist onboard Mandara Spa and Steiner...
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