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Lesson details

Whether you are booking a treatment, communicating with guests, or driving sales, you play a vital role in creating an exceptional and memorable experience.

In this online lesson about booking spa appointments, Karen Coetzee will explain the importance of following booking procedures and how they are directly related to guest satisfaction. You'll also learn five steps for making the booking process smoother and more valuable.

What you'll learn in this lesson, Booking spa appointments

  • How to apply two helpful rules for successful booking
  • Best practice tips for scheduling appointments to maximize guest satisfaction

Who the Luxury spa and wellness guest services course is for

The Luxury spa and wellness guest services online course is aimed at beginners and spa professionals looking to enhance every moment of the spa experience for their guests.


Karen Coetzee

Karen Coetzee, has over 22 years of experience in the luxury spa industry, and has risen from a Spa Therapist at the age of 18 to become the Regional Director of Spa for Rixos Hotels Egypt. She has won numerous accolades such as GCC Spa Leader of the Year and contributed to multiple award-winning spas.

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