Front of house essentials

30m 5s

15 Lessons

Working front of house is one of the most rewarding paths you can take in the hospitality industry. The role requires you to hone your customer service and communication skills while working in a fast paced and often challenging environment that sharpens your problem solving abilities.

While you’ve probably brought these skills with you already and will only perfect them in your role as a server, as a member of a front of house team you are also required to possess a number of unique skills.

These skills are often taken for granted by more experienced servers to whom they have become second nature. But don’t worry, we’ve got your covered with our Front of House Essentials course!


By the end of this restaurant server training course, you’ll be a master of the essential front of house skills, which will ensure you provide stellar service to every customer:

  • Table service etiquette
  • How to set a table in a restaurant
  • Greeting and seating guests
  • How to make meal recommendations to customers
  • Upselling restaurant specials
  • How to take an order by hand
  • How to deal with a wrong food order
  • Running food and drinks from the kitchen
  • How to clear plates
  • Answering customer questions
  • Dealing with guest complaints
  • Dealing with rush hour
  • Taking payments and saying goodbye to guests

Get your front of house career started with a bang with help from restaurant manager Brooke Adey, winner of the Young Waiter of the Year award in 2015.

Due to her experience working in some of Sydney’s most acclaimed eateries, Brooke is well-versed in the finer details of service. After watching her course, you will be able to give customers wonderful dining experiences and leave a lasting impression.

Servers, learn hospitality skills for today’s world and up your service game with tips from our expert!