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Course details

Working front of house is one of the most rewarding paths you can take in the hospitality industry. The role requires you to hone your customer service and communication skills while working in a fast paced and often challenging environment that sharpens your problem solving abilities.

While you’ve probably brought these skills with you already and will only perfect them in your role as a server, as a member of a front of house team you are also required to possess a number of unique skills.

These skills are often taken for granted by more experienced servers to whom they have become second nature. But don’t worry, we’ve got your covered with our Front of House Essentials course!

WHAT YOU WILL LEARN

By the end of this restaurant server training course, you’ll be a master of the essential front of house skills, which will ensure you provide stellar service to every customer:

  • Table service etiquette
  • How to set a table in a restaurant
  • Greeting and seating guests
  • How to make meal recommendations to customers
  • Upselling restaurant specials
  • How to take an order by hand
  • How to deal with a wrong food order
  • Running food and drinks from the kitchen
  • How to clear plates
  • Answering customer questions
  • Dealing with guest complaints
  • Dealing with rush hour
  • Taking payments and saying goodbye to guests

Get your front of house career started with a bang with help from restaurant manager Brooke Adey, winner of the Young Waiter of the Year award in 2015.

Due to her experience working in some of Sydney’s most acclaimed eateries, Brooke is well-versed in the finer details of service. After watching her course, you will be able to give customers wonderful dining experiences and leave a lasting impression.

Servers, learn hospitality skills for today’s world and up your service game with tips from our expert!

Meet your instructor

Brooke Adey

Brooke Adey has worked for some of Sydney's most acclaimed eateries and is the current restaurant manager at The Paddington Inn.

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Prove you’re job ready

Highlight the new, job-relevant skills you’ve gained and supplement existing qualifications with a hard-earned, industry-specific digital certificate.

  • Learn the latest in your chosen industry or subject.
  • Complete each course and pass the quiz.
  • Earn a certificate that you can print or share on linkedin-logo.svg
  • Impress employers with learning outcomes you can add to your CV.
  • Make your career dream a reality.
Prove you’re job ready

How courses work

1
Join a 10-day trial

Begin a free trial where you get access to all courses, quizzes, and certificates that you can complete anytime during the 10 days. Cancel anytime with no charge.

2
Watch all the lessons

Complete all the lessons included in the course. Each lesson is generally 3-5 minutes long.

3
Pass the quiz

At the end of each course is a quiz. The quiz will test that you have retained the key learning outcomes in each course.

4
Earn digital certificates

Receive a certificate for every completed course that you can download and share with your professional network.

5
Become an expert

Use your specialist training to build confidence, progress further in your career, or build expertise in areas you're passionate about.

All Typsy courses are endorsed by the Institute of Hospitality

Typsy courses have been endorsed by the Institute of Hospitality which demonstrates the courses:

  • Adhere to good practice standards in training and training delivery
  • Are relevant to the needs of the industry
  • Meet a wide range of essential criteria relating to quality standards and quality learning outcomes

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What our members are saying

"I especially love how crisp and easy to follow these courses are."

"Been loving Typsy so far! It was honestly like love at first sight, with the plethora of informative courses at my fingertips in such high quality and certified instructors. I especially love how crisp and easy to follow these courses are, whether you're a novice or an expert... Highly recommend Typsy to everyone who's a part of the hospitality industry."

Tarini T Tarini T

"It assisted in sharpening and updating my current skills."

"I have been using the Typsy online training platform since April 2020 and have found it to be very informative, simple, and it provides hands-on, practical skills that I have been able to immediately implement at my accommodation facility. It also assisted in sharpening and updating my current skills to enhance my guests' experiences in the future."

Denise A Denise A

FAQ

Each course consists of a number of 3-5 minute lessons and a quiz. When you successfully pass the quiz you will earn a digital course certificate.

Yes! Every Typsy course includes a digital certificate that you can download or share online. To earn a certificate you must successfully pass the course quiz.

No! Each course is 100% online. You can login at anytime and learn at your own pace.

Typsy Premium provides you with full access to the Typsy platform. You can access and watch any of our 85+ courses. Typsy Free provides limited access to the Typsy Platform and includes access to 30+ courses.

Your free trial of Typsy Premium is valid for 10 days. You can cancel at any time during your trial and you won't be charged.

Start learning today - with your free 10-day trial.

After your free trial you can:

  • Pay per year to keep learning online
  • Have complete control over your subscription; you can cancel any time
  • Learn at your own pace
  • Complete online assessments to test your knowledge and prove your skills
  • Earn digital course certificates that you can share online, with potential employers, and your professional network