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Lesson details

It happens to the best of us – you misheard an order, or you didn’t write down all the details, or perhaps you forgot to transfer one of the orders from your notes to the POS system. No matter how long you’ve been working as a server, or how good you are at your job, mistakes happen. What matters most is how you deal with the situation to make sure your customers leave your venue happy even if a mistake was made.

Brooke Adey, 2015’s Young Waiter of the Year, is here to help! From her wealth of front of house experience, she shares her best tips for remedying the situation when an order is placed incorrectly.

What you'll learn in the How to handle a wrong food order lesson

  • How to handle a wrong food order arriving to a table
  • Tips for keeping guests happy if they have received the wrong dish

Who the Front of house essentials course is for

Servers, learn hospitality skills for today’s world and up your service game with tips from our expert!


Brooke Adey

Brooke Adey has worked for some of Sydney's most acclaimed eateries and is the current restaurant manager at The Paddington Inn.

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