It happens to the best of us – you misheard an order, or you didn’t write down all the details, or perhaps you forgot to transfer one of the orders from your notes to the POS system. No matter how long you’ve been working as a server, or how good you are at your job, mistakes happen. What matters most is how you deal with the situation to make sure your customers leave your venue happy even if a mistake was made.
Brooke Adey, 2015’s Young Waiter of the Year, is here to help! From her wealth of front of house experience, she shares her best tips for remedying the situation when an order is placed incorrectly.
Learn hospitality skills for today’s world, including:
- How to handle a wrong food order arriving to a table
- Tips for keeping guests happy if they have received the wrong dish
Servers, if you’re looking for help minimizing conflict with customers (and kitchen staff!), this is the lesson for you.
Brooke Adey has worked for some of Sydney's most acclaimed eateries and is the current restaurant manager at The Paddington Inn.