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Lesson details

It’s every server’s nightmare – a customer has called you over right after you’ve delivered their meal and is now asking for it to be sent back to the kitchen.

This is the moment you have to go into damage control. Having the ability to handle this situation in a kind and professional manner can very quickly turn it around and ensure your customers leave on a positive note despite this glitch.

Young Waiter of the Year Brooke Adey shares her pro tips for overcoming this challenge and keeping your customers and co-workers happy at the same time!

What you'll learn in the What to do when a dish is sent back lesson

  • How to deal with a complaint about food in a restaurant
  • Tips for handling food complaints and rectifying the situation

Who the Front of house essentials course is for

Servers, learn hospitality skills for today’s world and up your service game with tips from our expert!


Brooke Adey

Brooke Adey has worked for some of Sydney's most acclaimed eateries and is the current restaurant manager at The Paddington Inn.

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