What to do when a dish is sent back


Brooke Adey

duration1:39 mins


Lesson Details

It’s every server’s nightmare – a customer has called you over right after you’ve delivered their meal and is now asking for it to be sent back to the kitchen.

This is the moment you have to go into damage control. Having the ability to handle this situation in a kind and professional manner can very quickly turn it around and ensure your customers leave on a positive note despite this glitch.

Young Waiter of the Year Brooke Adey shares her pro tips for overcoming this challenge and keeping your customers and co-workers happy at the same time!

Learn hospitality skills for today’s world, including:

Servers, find out how to handle these difficult situations without batting an eyelid.


Instructor

Brooke Adey

Young Waiter of the Year 2015

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