Delivering passionate service

duration 45 mins
Lessons 11 Lessons

When you’re working as a restaurant server, the difference between being the person who just takes orders and the person who creates memorable experiences for customers is in the approach you take to the work.

Delivering passionate service means challenging yourself to be the best server you can be – to the benefit of yourself as much as your guests!

Restaurant manager Jason James is in charge of the front of house team at Odd Duck, a farm-to-table restaurant renowned for its dedicated customer service. He believes in the importance of fostering a culture of positive change and growth among his staff.

In this online hospitality course, he shares his tips for self-directed professional development so you can be the best of the best!


Servers, up your customer service skills with pointers from our experts and give your career a boost!