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Lesson details

When you’re working on the restaurant floor, it’s important to provide service with a smile to make your guests feel comfortable and relaxed. No matter how good the food, drinks, or interior design of your venue may be, it won’t save your guests’ experiences if the servers have bad attitudes.

Restaurant manager Jason James explains the power of body language in a restaurant and why staying positive makes all the difference in this online lesson.

What you'll learn in the Offering service with a smile lesson

  • The messages your facial expressions are sending
  • Why it’s crucial to keep up a positive attitude even when things go wrong

Who the Delivering passionate service course is for

Servers, up your customer service skills with pointers from our experts and give your career a boost!


Jason James

Jason James is a partner and general manager at Austin’s farm-to-table restaurant Odd Duck, where he looks after all aspects of service and is in charge of the restaurant’s front of house team.

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