Lesson details

When you’re working on the restaurant floor, it’s important to provide service with a smile to make your guests feel comfortable and relaxed. No matter how good the food, drinks or interior design of your venue may be, it won’t save your guests’ experiences if the servers have bad attitudes.

Restaurant manager Jason James explains the power of body language in a restaurant and why staying positive makes all the difference.

Learn hospitality skills for today’s world, including:

  • The messages your facial expressions are sending
  • Why it’s crucial to keep up a positive attitude even when things go wrong

Servers, let’s kick our customer service up a notch!


Jason James

Jason James is a partner and general manager at Austin’s farm-to-table restaurant Odd Duck, where he looks after all aspects of service and is in charge of the restaurant’s front of house team.

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