Lesson details

As a server, the difference between simply taking orders and creating customer experiences comes down to how you approach the work that you do. If you choose to make the most of it and take pride in the wonderful work that you do, your customers will benefit as much as you.

Restaurant manager Jason James explains the vital role that servers play in a restaurant and why looking after yourself is so important.

Learn hospitality skills for today’s world, including:

  • Why personal presentation standards in hospitality matter
  • The importance of keeping a sharp, focused mind while working
  • The impact you have on the guest as a server

Servers, up your game with the help of an expert.


Jason James

Jason James is a partner and general manager at Austin’s farm-to-table restaurant Odd Duck, where he looks after all aspects of service and is in charge of the restaurant’s front of house team.

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