Lesson details

Open and honest communication in a restaurant is one of the most crucial aspects of good service. Staff need to be aware of what’s going on in each section of a restaurant so they can keep customers in the loop if anything goes wrong – but more importantly, constant communication is the best way to stop problems before they arise!

Restaurant manager Jason James explains the value of open communication between restaurant staff and guests.

Learn hospitality skills for today’s world, including:

  • Why it’s crucial for management, floor staff, and kitchen staff to communicate effectively
  • The importance of keeping your guests in the loop at all times
  • Why honesty is the best policy when things go wrong

Servers, watch this lesson and take your customer service know-how to the next level!


Jason James

Jason James is a partner and general manager at Austin’s farm-to-table restaurant Odd Duck, where he looks after all aspects of service and is in charge of the restaurant’s front of house team.

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