Lesson details

The golden "do unto others" rule is one of the fundamental values of the hospitality industry. To be a good server in a restaurant, it is important that your demeanor matches your skills because in the eyes of your customers, a bad attitude is much less excusable than a dropped glass.

Restaurant manager Jason James explains why humility is a crucial trait for servers and shares his tips for improving your service skills every day.

Learn hospitality skills for today’s world, including:

  • The importance of staying humble when working in a restaurant
  • How improving your skills as a server can help diminish any negativity associated with the industry
  • Why ongoing learning and confidence building is crucial for servers

Servers, perfect your customer service skills with the help of a pro.


Jason James

Jason James is a partner and general manager at Austin’s farm-to-table restaurant Odd Duck, where he looks after all aspects of service and is in charge of the restaurant’s front of house team.

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