Understanding how to be a good server

Jason James

2m 24s

Lesson Details

Learning how to be a good server involves more than just perfecting your technique for carrying multiple plates. When you step onto the restaurant floor, you need to be in a mindset that puts customers first, ensuring each and every customer has a wonderful experience.

Restaurant manager Jason James shares his views on the values that drive good service and outlines the importance of living up to these values as a server.

Learn hospitality skills for today’s world, including:

  • The values that define good service
  • How to develop the foundations of exceptional service
  • How perfecting your role as a server will benefit you outside of work

Servers, ace your customer service skills with pointers from an expert.


Jason James

General manager at Odd Duck

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