Lesson details

Learning how to be a great server is a process that calls for ongoing education and recognition of yourself as an industry professional. As the primary contact for customers, you need to be well-versed in the goings on of your venue, but also clued in to industry trends and practices.

Restaurant manager Jason James outlines why professional development is a key consideration for servers who want to excel in their job.

Learn hospitality skills for today’s world, including:

  • The importance of developing your skills beyond simply waiting tables
  • Why independent research and education outside of the workplace is crucial
  • How to keep up with the changing demands of the hospitality industry

Servers, perfect your customer service skills with pointers from our experts!


Jason James

Jason James is a partner and general manager at Austin’s farm-to-table restaurant Odd Duck, where he looks after all aspects of service and is in charge of the restaurant’s front of house team.

Read More