Learning how to be a great server is a process that calls for ongoing education and recognition of yourself as an industry professional. As the primary contact for customers, you need to be well-versed in the goings on of your venue, but also clued in to industry trends and practices.

Restaurant manager Jason James outlines why professional development is a key consideration for servers who want to excel in their job.

Learn hospitality skills for today’s world, including:

• The importance of developing your skills beyond simply waiting tables
• Why independent research and education outside of the workplace is crucial
• How to keep up with the changing demands of the hospitality industry

Servers, perfect your customer service skills with pointers from our experts!