Lesson details

In hospitality, we’re always thinking about how to give great service in a rapidly changing industry. Beyond serving food and drinks, the best customer service in a restaurant aims to make the guest feel at home. As a server, you have the power to shape your guests’ experiences and in turn, shape the reputation of your business.

Restaurant manager Jason James outlines the importance of the server’s role in a restaurant and shares his tips for excelling at the job.

Learn hospitality skills for today’s world, including:

  • The responsibilities of a restaurant server
  • How to provide the best service to every customer
  • What a good server looks out for beyond customer service

Servers, master your craft and enhance the guest experience.


Jason James

Jason James is a partner and general manager at Austin’s farm-to-table restaurant Odd Duck, where he looks after all aspects of service and is in charge of the restaurant’s front of house team.

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