This lesson includes
- Closed captions & dubbing
- Downloadable resources
- Mobile app (iOS & Android)
Providing service with integrity
To provide your guests with the best experience in your restaurant, you have to practice integrity and authenticity in customer service. This means engaging...
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This lesson includes
- Closed captions & dubbing
- Downloadable resources
- Mobile app (iOS & Android)
Lesson details
To provide your guests with the best experience in your restaurant, you have to practice integrity and authenticity in customer service. This means engaging with each table and paying attention to your customers with genuine care.
Restaurant manager Jason James outlines how to provide good, honest service to your guests in this online lesson.
What you'll learn in the Providing service with integrity lesson
- Why clear communication and asking questions are crucial aspects of service
- How to balance integrity with upselling
- What reading the guest entails
Instructor
Jason James is a partner and the general manager at Odd Duck, a renowned farm-to-table restaurant in Austin that prioritizes local purveyors and sustainable practices. As general manager, James oversees all aspects of service and leads the...
View full profileWhy learn on Typsy?
Practical training designed for real hospitality moments.
Learn from industry professionals who understand real service.
Short, flexible lessons that work around shifts, not against them.
Give individuals clarity and teams a shared standard to follow.
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