Lesson details

To provide your guests with the best experience in your restaurant, you have to practice integrity and authenticity in customer service. This means engaging with each table and paying attention to your customers with genuine care.

Restaurant manager Jason James outlines how to provide good, honest service to your guests.

Learn hospitality skills for today’s world, including:

  • Why clear communication and asking questions are crucial aspects of service
  • How to balance integrity with upselling
  • What reading the guest entails

Master the art of service with advice from an industry veteran.


Jason James

Jason James is a partner and general manager at Austin’s farm-to-table restaurant Odd Duck, where he looks after all aspects of service and is in charge of the restaurant’s front of house team.

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