Lesson details

To provide your guests with the best possible experience, it’s important that you know how to be a good server when it’s busy, without panicking or slipping up. A great server knows how to keep a cool head during rush hour – and it’s a skill that can be practiced and perfected!

Restaurant manager Jason James shares his tips for staying on top of your game when you’re in the weeds.

Learn hospitality skills for today’s world, including:

  • How to get into the right frame of mind for a busy shift
  • The importance of staying on top of menu changes and specials
  • How to keep up with the changing pace of your work

Servers, challenge yourself with the help of a restaurant pro.


Jason James

Jason James is a partner and general manager at Austin’s farm-to-table restaurant Odd Duck, where he looks after all aspects of service and is in charge of the restaurant’s front of house team.

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