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Lesson details

To provide your guests with the best possible experience, it’s important that you know how to be a good server when it’s busy, without panicking or slipping up. A great server knows how to keep a cool head during rush hour – and it’s a skill that can be practiced and perfected!

Restaurant manager Jason James shares his tips for staying on top of your game when you’re in the weeds in this online lesson.

What you'll learn in the Staying ahead as a restaurant server lesson

  • How to get into the right frame of mind for a busy shift
  • The importance of staying on top of menu changes and specials
  • How to keep up with the changing pace of your work

Who the Delivering passionate service course is for

Servers, up your customer service skills with pointers from our experts and give your career a boost!


Jason James

Jason James is a partner and general manager at Austin’s farm-to-table restaurant Odd Duck, where he looks after all aspects of service and is in charge of the restaurant’s front of house team.

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