Customer service includes any interaction you have with a customer - no matter the industry, and whether you're talking to them in-person, online, or on the phone. But what's the difference between 'good' customer service and 'exceptional' service? Amanda Stevens is here to explain.
What you'll learn in this lesson, What makes great customer service?
- The meaning of great customer service
- The difference between average and extraordinary customer service
- The awesome benefits of great customer service
Who the Customer service essentials is for
The Customer service essentials online course is aimed at any customer-facing professional looking to enhance their customer service skills.