Provided with the support of

Lesson details

Customer service includes any interaction you have with a customer - no matter the industry, and whether you're talking to them in-person, online, or on the phone. But what's the difference between 'good' customer service and 'exceptional' service? Amanda Stevens is here to explain.

What you'll learn in this lesson, What makes great customer service?

  • The meaning of great customer service
  • The difference between average and extraordinary customer service
  • The awesome benefits of great customer service

Who the Customer service essentials is for

The Customer service essentials online course is aimed at any customer-facing professional looking to enhance their customer service skills.


Amanda Stevens

Amanda Stevens is a highly awarded customer service consultant, helping some of the world's biggest brands to build powerful connections with customers.

Read More