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Lesson details

Complaints are an inevitable part of customer service - you can't please everyone all the time! But you can respond to complaints in a way that still leaves them satisfied (and even coming back again!). In this online lesson, Amanda Stevens will explain the four golden rules for successfully responding to customer complaints.

What you'll learn in the Handling complaints in customer service lesson

  • Why it's important to use customer service skills to address complaints
  • Four golden rules for responding to complaints
  • How you can put these rules into practice

Who the Customer service essentials is for

The Customer service essentials online course is aimed at any customer-facing professional looking to enhance their customer service skills.


Amanda Stevens

Amanda Stevens is a highly awarded customer service consultant, helping some of the world's biggest brands to build powerful connections with customers.

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