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Lesson details

In the age of social media and online reviews, online customer service is an essential part of making sure your customer has a fantastic experience with you. So in this online lesson, Amanda Stevens will walk you through the key points you need to know to deliver exceptional online customer service.

What you'll learn in the Online customer service lesson

  • Why online customer service is important
  • The RAVE method to deliver exceptional online customer service

Who the Customer service essentials is for

The Customer service essentials online course is aimed at any customer-facing professional looking to enhance their customer service skills.


Amanda Stevens

Amanda Stevens is a highly awarded customer service consultant, helping some of the world's biggest brands to build powerful connections with customers.

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