Provided with the support of

Lesson details

Feeling welcome is a really important part of a great customer experience - but that doesn't just come from the person directly interacting with them! The entire environment helps to shape their experience. In this online lesson, Amanda Stevens will explore how to create and maintain an overall welcoming environment for customers.

What you'll learn in the Maintaining a welcoming environment for customers lesson

  • The importance of welcoming environment
  • Five tips to make customers feel welcome

Who the Customer service essentials is for

The Customer service essentials online course is aimed at any customer-facing professional looking to enhance their customer service skills.


Amanda Stevens

Amanda Stevens is a highly awarded customer service consultant, helping some of the world's biggest brands to build powerful connections with customers.

Read More