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Lesson details
Feeling welcome is a really important part of a great customer experience - but that doesn't just come from the person directly interacting with them! The entire environment helps to shape their experience. In this online lesson, Amanda Stevens will explore how to create and maintain an overall welcoming environment for customers.
What you'll learn in the Maintaining a welcoming environment for customers lesson
- The importance of welcoming environment
- Five tips to make customers feel welcome
Who the Customer service essentials is for
The Customer service essentials online course is aimed at any customer-facing professional looking to enhance their customer service skills.
Instructor
