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Lesson details

First impressions can be incredibly powerful, especially in a customer service environment. That's why it's so important to feel confident that you're setting a positive tone in every interaction you have with your customers. In this online lesson, Amanda Stevens will give you tips for creating a memorable first impression.

What you'll learn in the Creating memorable first impressions lesson

  • Why first impressions matter
  • Five tips to create a memorable first impression

Who the Customer service essentials is for

The Customer service essentials online course is aimed at any customer-facing professional looking to enhance their customer service skills.


Amanda Stevens

Amanda Stevens is a highly awarded customer service consultant, helping some of the world's biggest brands to build powerful connections with customers.

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