Rapport means so much more than 'getting along', or just being friendly. In fact, it's the KEY tool you have for exceptional customer service. In this online lesson about building rapport, Amanda Stevens will explain how to create genuine, impactful connections with your customers.
What you'll learn in the Building rapport with customers lesson
- The PASS principles for building rapport
- Five key tips to put PASS into practice
Who the Customer service essentials is for
The Customer service essentials online course is aimed at any customer-facing professional looking to enhance their customer service skills.