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Lesson details

Rapport means so much more than 'getting along', or just being friendly. In fact, it's the KEY tool you have for exceptional customer service. In this online lesson about building rapport, Amanda Stevens will explain how to create genuine, impactful connections with your customers.

What you'll learn in the Building rapport with customers lesson

  • The PASS principles for building rapport
  • Five key tips to put PASS into practice

Who the Customer service essentials is for

The Customer service essentials online course is aimed at any customer-facing professional looking to enhance their customer service skills.


Amanda Stevens

Amanda Stevens is a highly awarded customer service consultant, helping some of the world's biggest brands to build powerful connections with customers.

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