Provided with the support of
Lesson details
Rapport means so much more than 'getting along', or just being friendly. In fact, it's the KEY tool you have for exceptional customer service. In this online lesson about building rapport, Amanda Stevens will explain how to create genuine, impactful connections with your customers.
What you'll learn in the Building rapport with customers lesson
- The PASS principles for building rapport
- Five key tips to put PASS into practice
Instructor
