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Lesson details

Exceptional customer service isn't just limited to in-person interactions. To create an exceptional experience from start to end, you also need to be able to deliver great service over the phone. In this online lesson, Customer service on the phone, you'll discover how to translate your customer service skills to phone calls.

What you'll learn in the Customer service on the phone lesson

  • How to be engaging and helpful to customers on the phone

Who the Customer service essentials is for

The Customer service essentials online course is aimed at any customer-facing professional looking to enhance their customer service skills.


Amanda Stevens

Amanda Stevens is a highly awarded customer service consultant, helping some of the world's biggest brands to build powerful connections with customers.

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