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Lesson details

Welcome to Customer service essentials!

In this course, you'll discover key skills for delivering an exceptional customer experience.

Ready to begin?

Who the Customer service essentials is for

The Customer service essentials online course is aimed at any customer-facing professional looking to enhance their customer service skills.

Instructor

Amanda Stevens

Amanda Stevens is a highly awarded customer service consultant, helping some of the world's biggest brands to build powerful connections with customers.

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Other lessons included in this course

What makes great customer service?
Lesson
What makes great customer service?

4m 59s

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Creating memorable first impressions
Lesson
Creating memorable first impressions

4m 36s

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Building rapport with customers
Lesson
Building rapport with customers

5m 11s

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Maintaining a welcoming environment for customers
Lesson
Maintaining a welcoming environment for ...

4m 53s

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Meeting customers' needs and exceeding expectations
Lesson
Meeting customers' needs and exceeding e...

6m 29s

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Handling many customers at once
Lesson
Handling many customers at once

3m 8s

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Handling declined payment
Lesson
Handling declined payment

3m 39s

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Handling hostile customers
Lesson
Handling hostile customers

4m 25s

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Excusing yourself from a conversation
Lesson
Excusing yourself from a conversation

2m 55s

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Handling complaints in customer service
Lesson
Handling complaints in customer service

5m 15s

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Customer service on the phone
Lesson
Customer service on the phone

4m 2s

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Online customer service
Lesson
Online customer service

5m 3s

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Conclusion - Customer service essentials
Lesson
Conclusion - Customer service essentials

1m 23s

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