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Lesson details

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Instructor

Amanda Stevens

Amanda Stevens is a highly awarded customer service consultant, helping some of the world's biggest brands to build powerful connections with customers.

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Other lessons included in this course

Welcome - Customer service essentials
Lesson
Welcome - Customer service essentials

1m 29s

What makes great customer service?
Lesson
What makes great customer service?

4m 59s

Creating memorable first impressions
Lesson
Creating memorable first impressions

4m 36s

Building rapport with customers
Lesson
Building rapport with customers

5m 11s

Maintaining a welcoming environment for customers
Lesson
Maintaining a welcoming environment for customers

4m 53s

Meeting customers' needs and exceeding expectations
Lesson
Meeting customers' needs and exceeding expectations

6m 29s

Handling many customers at once
Lesson
Handling many customers at once

3m 8s

Handling declined payment
Lesson
Handling declined payment

3m 39s

Handling hostile customers
Lesson
Handling hostile customers

4m 25s

Excusing yourself from a conversation
Lesson
Excusing yourself from a conversation

2m 55s

Handling complaints in customer service
Lesson
Handling complaints in customer service

5m 15s

Customer service on the phone
Lesson
Customer service on the phone

4m 2s

Online customer service
Lesson
Online customer service

5m 3s