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Lesson details

To achieve exceptional customer service, you need to do more than simply meet your customers' expectations. A truly memorable experience will actually exceed their expectations. Not sure how? Don't worry. In this online lesson, you'll discover a four-step method to help you exceed expectations every time.

What you'll learn in the Meeting customers' needs and exceeding expectations lesson

  • How to use LEAD method to meet customer needs
  • How to exceed expectations

Who the Customer service essentials is for

The Customer service essentials online course is aimed at any customer-facing professional looking to enhance their customer service skills.


Amanda Stevens

Amanda Stevens is a highly awarded customer service consultant, helping some of the world's biggest brands to build powerful connections with customers.

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