To achieve exceptional customer service, you need to do more than simply meet your customers' expectations. A truly memorable experience will actually exceed their expectations. Not sure how? Don't worry. In this online lesson, you'll discover a four-step method to help you exceed expectations every time.
What you'll learn in the Meeting customers' needs and exceeding expectations lesson
- How to use LEAD method to meet customer needs
- How to exceed expectations
Who the Customer service essentials is for
The Customer service essentials online course is aimed at any customer-facing professional looking to enhance their customer service skills.