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Lesson details

Customer service professionals face a wide variety of challenges, so we're tackling some of the most common, one by one. In this online lesson, Amanda Stevens will explain her top tips for handling hostile customers.

What you'll learn in the Handling hostile customers lesson

  • Tips for handling hostile customers
  • The three Ds method - defuse, deflect, and distract

Who the Customer service essentials is for

The Customer service essentials online course is aimed at any customer-facing professional looking to enhance their customer service skills.


Amanda Stevens

Amanda Stevens is a highly awarded customer service consultant, helping some of the world's biggest brands to build powerful connections with customers.

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