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Course details
When guests arrive at your venue, it's the role of the front desk staff to check them in, arrange their room and provide their room key. All of these tasks contribute to the overall guest experience.
In this online course, Senior Talent & Culture Advisor Sam Mellor will teach you about best practices when it comes to check-in and check-out procedures to guarantee exceptional guest experiences from the first "hello".
What you'll learn in the Front desk check-in and check-out course
- How check-in and check-out can affect the guest experience
- What to prepare for a guest's arrival
- The different types of VIP guests
- The importance of first impressions
- What guest information needs to be confirmed at check-in
- How to issue a room key card
- How to allocate a room
- How to handle common issues that arise during check-in
- Best practice tips for checking out a guest
Who the Front desk check-in and check-out course is for
This online course is perfect for front desk staff looking at strengthening their check-in and check-out practices.
Meet your instructor
10 lessons included in this course
Prove you’re job ready
Highlight the new, job-relevant skills you’ve gained and supplement existing qualifications with a hard-earned, industry-specific digital certificate.
- Learn the latest in your chosen industry or subject.
- Complete each course and pass the quiz.
- Earn a digital badge that you can print or share on
- Impress employers with learning outcomes you can add to your CV.
- Make your career dream a reality.
How courses work
Start a course to master new skills in your chosen specialist area. Work through a series of topic-focused lessons at your own pace, and pass the final quiz to earn a digital certificate that proves your expertise.
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Watch all the lessons
Complete all the lessons included in the course. Each lesson is generally 3-5 minutes long.
Pass the quiz
At the end of each course is a quiz. The quiz will test that you have retained the key learning outcomes in each course.
Earn digital badges
Receive a digital badge for every completed course that you can download and share with your professional network.
Become an expert
Use your specialist training to build confidence, progress further in your career, or build expertise in areas you're passionate about.
All Typsy courses are endorsed by the Institute of Hospitality
Typsy courses have been endorsed by the Institute of Hospitality which demonstrates the courses:
- Adhere to good practice standards in training and training delivery
- Are relevant to the needs of the industry
- Meet a wide range of essential criteria relating to quality standards and quality learning outcomes
What to expect when you learn on Typsy
What our members are saying
"I especially love how crisp and easy to follow these courses are."
"Been loving Typsy so far! It was honestly like love at first sight, with the plethora of informative courses at my fingertips in such high quality and certified instructors. I especially love how crisp and easy to follow these courses are, whether you're a novice or an expert... Highly recommend Typsy to everyone who's a part of the hospitality industry."
"It assisted in sharpening and updating my current skills."
"I have been using the Typsy online training platform since April 2020 and have found it to be very informative, simple, and it provides hands-on, practical skills that I have been able to immediately implement at my accommodation facility. It also assisted in sharpening and updating my current skills to enhance my guests' experiences in the future."
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FAQ
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After your free trial you can:
- Pay per year to keep learning online
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- Learn at your own pace
- Complete online assessments to test your knowledge and prove your skills
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