Confirming guest reservations and payment

Samantha Mellor

6m 15s


Lesson Details

After you’ve greeted the guests but before you hand over the room key, there are a few things you need to do. In this lesson, Sam will explain what information to be confirmed when a guest checks in and what to do when information is incorrect.

This lesson is perfect for front desk staff looking at strengthening their check-in and check-out practices.


Samantha Mellor

Hospitality Trainer

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