Lesson details

After you’ve greeted the guests but before you hand over the room key, there are a few things you need to do. In this lesson, Sam will explain what information to be confirmed when a guest checks in and what to do when information is incorrect.

This lesson is perfect for front desk staff looking at strengthening their check-in and check-out practices.

Instructor

Samantha Mellor

Samantha Mellor has over 20 years of experience in the hospitality industry and is passionate about creating unique and genuine guest experiences.

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